LEGOLAND Discovery Center Retail Shift Lead

Job description

What you'll bring to the team Job Summary: The Retail Shift Lead is responsible for assisting the team as a part of the day-to-day Retail operations of the attraction. The Shift Leads’ primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions, where necessary. The Shift Lead also has a day-to-day role in developing our front-line team members to deliver world-class customer service Key Responsibilities: - When assigned the Supervisor on Duty, oversee the smooth operation of all departments including Admissions, Attraction, Food and Beverage, and Retail - Delegate and monitor daily assignments for front line staff. - Lead and motivate staff to be “guest obsessed” and provide exemplary customer service. - Uphold all health and safety policies and procedures and ensure all teams are compliant. - Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way. - Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments. - Initiate and organize all Host training in areas such as ride safety, food safety, profit protect...