Head of Product and Creative Operations

Job description

Summary Press space or enter keys to toggle section visibility Location: Birmingham, London, Manchester, Reading: Job Family: Commercial: Job Type: Full Time: Posted Date: 05-May-2026 Ref #: 71860 This is a senior leadership role shaping how digital products and creative work come to life at scale. As Head of Product and Creative Operations, you’ll be accountable for the operating model that underpins high‑quality digital execution across product, design, user research, copy and motion graphics. You’ll focus on the how, building the frameworks, standards and capabilities that enable teams to deliver consistently great customer experiences across web and app, while staying aligned to our long‑term consumer strategy. You’ll lead a multi‑disciplinary team of senior leads, setting direction for operational excellence and acting as the bridge between product, creative, technology and delivery. Working closely with senior stakeholders, you’ll champion lean, customer‑centred and data‑driven ways of working, embed scalable and reusable practices, and ensure that research, design systems, copy and motion are fully integrated into the product lifecycle. This role blends strategic thinking wi...