Customer Experience Specialist UK & International

Job description

STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to our purpose of Caring for People’s Health as a Trusted Partner. Together we are shaping the future of Thornton & Ross by living our values of Integrity, Entrepreneurship, Agility and One STADA. If you want to work in an open culture where your uniqueness is valued, join our Customer Experience team. STADA UK Thornton & Ross – Customer Experience Specialist UK & International Huddersfield |U.K.| Full-time | Permanent: Application deadline : 14th April 2026 Role Purpose: The primary objective of this role is to deliver exceptional levels of customer service while ensuring OTIF targets are consistently achieved in line with applicable standards and procedures. You will be responsible for order processing and delivery monitoring in line with agreed cut-offs, as well as providing timely responses to both internal and external customer inquiries, including handling complaints and returns. The role also requires close collaboration with cross-functional teams to ensure alignment and continuous improvement in customer service delivery. How You Will Make an Impact - Entering and p...