Senior Client Delivery Executive

Job description

What success looks like in this role: Client Delivery Executive – Government Location: Canberra – Client Site: Role Summary: The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations . Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets. The role combines operational leadership, account governance, and P&L discipline , with clear accountability for Service Desk performance, margin protection, and continuous improvement. Key Responsibilities: Service Delivery Ownership: Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams. Service Desk Leadership & Oversight: Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction. Account Governance & C...