Support II - Desktop

Job description

Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This posit ion requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Interacts with office personnel on support related issues. Responds to all Help Desk tickets within one business day and creates relevant documentation. Distributes newly created documents to more experienced team members for review and posting on SharePoint. Follows standard escalation procedures. Utilizes existing documentation in the SharePoint system to complete recurring tasks. Basic troubleshooting of internal network issues. Works with Procurement Administrator to procure computer supplies within company guidelines. Administers user and email...