Client Care Representative

Job description

Working hours Monday through Friday: 9:00 am to 6:00 pm Pacific Standard Time Location requirements: Open to remote, USA: Who you are: Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support. You know how to: - Answer and properly field all inbound calls; return customer calls and emails with urgency - Assist staff with coordinating and scheduling the appropriate resources - Maintain comprehensive notes in CRM regarding customer inquiries and responses - Support the sales team with some client account management activities - Coordinate and complete task lists for small projects - Enter, track, and follow up on customer requests (online, voice mail, etc.) - Maintain the CRM database and customer profiles - Create, edit, and distribute various correspondence, reports, email, and spreadsheets - Maintain and update sales opportunities in the ConnectWise program Pay and Benefits: This is a full-time position located in the United States and performed remotely with some travel. Estimated Starting Salary/Wage Range: $20.00-$...