Client Services Officer

Job description

Join One of Australia's Leading Mercantile Agencies Are you a detail-oriented professional with a passion for quality and accuracy? Join Risk & Security Management (RS) as a Client Services Officer and play a critical role in ensuring our audit services deliver exceptional results for major financial institutions and corporate clients. About Us: At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on "The RS Way" values to ensure we are building a great place to work and delivery exceptional outcomes to our clients. About the Opportunity: As our Client Service Officer, you'll be responsible for quality controlling audits completed by field auditors, ensuring every report meets client requirements and provides an accurate assessment of dealer performance. This role combines quality assurance, system management, and stakeholder communication in a professional, supportive environment. You’ll serve as the key communication point between field auditors, clients, and dealerships via email and the phone queue. Key responsibilities include: - Conducting quality cont...