ITSM Quality & Compliance Officer - JP051900

Job description

ITSM Quality & Compliance Officer Brussels, Belgium (Hybrid): Start: ASAP: Duration: 9 months | Full-time (4/5 negotiable) About the Role: We are looking for an experienced ITSM Quality & Compliance Officer to join a leading organization driving digital transformation in the notary sector. You will play a key role in enhancing CMDB and asset management maturity , while ensuring IT Service Management (ITSM) processes align with internal governance and major regulatory frameworks such as ISO27001, DORA, NIS2, and the Cyber Resilience Act. Key Responsibilities: CMDB & Asset Management: Design and implement CMDB and asset management architecture Define governance, roles, and processes for configuration management Align CMDB structure with organizational standards Quality & Compliance: Ensure ITSM processes (Incident, Problem, Change, Request, Event, Service Level Management) comply with key regulations Define KPIs and build dashboards to monitor performance and quality Lead continuous improvement initiatives and performance reviews Asset Mapping & Integration: Oversee asset import and mapping between business and IT components Ensure full traceability across applications and infrastruc...