Customer Support Associate- Waco, Texas

Job description

Bilingual ( Spanish-English ) Differential Pay upon completion of training and a bilingual assessment- Additional $2.00 per hour. The shift is Monday through Friday 9:15 am to 6:15 pm. Primary Duties: 1. Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%) 2. Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%) 3. Addresses customer issues utilizing current company policies and procedures. (20%) 4. Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%) 5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%) 6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to s...