Senior Customer Success Manager - Reforge Learning

Job description

About the Team Reforge Learning is a small, high-impact commercial team operating at the intersection of world-class education and AI-powered product tooling. Recently acquired by Miro, the visual workspace used by 60M+ people and 99% of the Fortune 100, Reforge is entering a pivotal growth stage with more resources, more reach, and a bigger mandate than ever before. The Customer Success team sits at the center of it all, working closely with Sales, Product, and Marketing to ensure that Reforge’s most strategic customers, product leaders at Microsoft, Google, Capital One, and McKinsey, are wildly successful. This is a small team doing important work, and every person on it has a real voice in shaping what comes next. About the Role: Reforge has built some of the strongest enterprise relationships in the product management world, and this role exists to deepen, protect, and grow them. As a Senior Customer Success Manager, you will own a portfolio of Reforge’s most strategic accounts and serve as the primary advocate and trusted advisor to senior product leaders at some of the world’s most respected organizations. This is not a maintenance role. Retention rates across the enterprise...