Customer Service Assistant Team Leader

Job description

Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! Looking for a role where you can combine leadership with hands-on customer service in a dynamic healthcare environment? This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader. ABOUT YOUR NEW ROLE: This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital. In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone. Approximately 60% of your time will be spent performing Customer Service Officer duties , including admissions processes and responding to enquiries, while the remaining time...