Service Delivery Manager

Job description

About the role As a Service Delivery Manager at Orange Cyberdefense you are responsible for maintaining strong customer relationships and improving our services to maintain high customer satisfaction. You will be responsible for several of our (Key) Accounts in Denmark and work closely with the team engaging in this customer. You will develop into a challenging position where you guide the customer to a safer business as a trusted advisor. In this position you will both enable and drive a proactive business-level dialogue and a performance management approach that is focused on maintaining a service culture and delivering value. You will engage with the customer to plan, monitor and implement solutions in collaboration with our delivery teams and vendors. It is important for you to understand the customers business, assist in the prioritization of projects and ensure that projects align with the customer IT strategy. This position is based in Copenhagen or Aarhus. Key Responsibilities: Maintaining positive relationships with customers through continuous dialogue with purpose to identify customer needs and overseeing service delivery within the company context Works across technical...