Scheduling Center Agent (Lovet)

Job description

🐾 About the Lovet Team At Lovet Pet Health Care, our Scheduling Center team is the heartbeat of the pet parent experience. We are a compassionate, fast-paced group dedicated to connecting pet families with the care they need—when they need it most. As the first point of contact, our agents play a critical role in delivering empathy, clarity, and confidence during every interaction. We value teamwork, accountability, continuous learning, and a shared passion for improving access to high-quality pet healthcare. If you thrive in a customer-focused environment and want to make a meaningful impact every day, the Lovet team may be the perfect next step in your career. 📝 Key Responsibilities Respond to high-volume inbound calls with empathy, professionalism, and efficiency Schedule pet parent new and existing appointments Use trained sales and service techniques to meet goals related to appointment setting and guest satisfaction Access and apply information from internal resources (e.g., Wiki) to accurately respond to patient inquiries Complete additional tasks assigned by the Call Center Leadership Team ✅ Candidate Requirements Previous call center experience required . Proven ability to...