Dispatch Supervisor

Job description

If you’re looking for a career that will give you a strong sense of pride and purpose, this is the job for you. Getting over 1,000,000 children safely to and from school every day is one of the most important jobs you will ever have. Come work for North America Central where your skills are valued, and your contribution appreciated. Job Purpose: Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area. Major Responsibilities: 1. Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route. 2. Counsel & coach drivers and monitors on front line disciplinary & service issues. 3. Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer. 4. Handle heavy phone and radio traffic. 5. Serve as primary communication liaison with major contracted customer. 6. May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers. 7. Provide solutions to drop-off and pick-up problems; resolve issues as needed. 8. May handle backup driver duties or perfo...