Head of Claims Accounting & Settlement - Fraud Operations Sr Manager

Job description

At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role and make an impact! The Head of Claims Accounting & Settlement - Fraud Operations Sr Manager role , is responsible for the daily reconciliation, accounting, and settlement activities across multiple general ledgers supporting Citizens Claims Operations. This role owns end‑to‑end financial integrity for claims activity, including onshore and offshore execution models, and ensures strong controls, timely break resolution, and accurate financial reporting. The role will lead efforts to simplify and standardize processes while partnering with Technology to automate manual activities and position the function for AI‑enabled capabilities. Key Responsibilities: - Own daily reconciliation, settlement, and accounting activities across multiple Claims Operations GLs, including suspense and product‑specific ledgers - Ensure accuracy, completeness, and timely resolution of reconciling items, aging, and open breaks across all claims channels - Oversee onshore and offshore resources supporting daily accounting and reconciliation activities, ensuring clear ownership, quality...