Support Engineer

Job description

Who We Are The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com. What You’ll Do: - Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve - Work directly with the lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers - Respond promptly to IT support requests, troubleshoot technical issues, and provide resolutions in a timely and professional manner. In the world of instant payments, things move fast must have an urgency mindset. - Troubleshoot software, software configuration. - Work with Technical Operations to develop and implement IT policies, procedures, and best practices. - Work with team to help improv...