Rooms Division Intern | InterContinental Cascais-Estoril
IHG · PT
As a Rooms Division Intern , you will be at the heart of the hotel’s operations. This role is designed to provide a 360-degree view of the Rooms Division, ro...
Job description
As a Rooms Division Intern , you will be at the heart of the hotel’s operations. This role is designed to provide a 360-degree view of the Rooms Division, rotating through the Front Office and Housekeeping departments. You will learn to deliver IHG’s signature service while ensuring that every guest enjoys a seamless and memorable stay. Key Responsibilities: 1. Front Office & Guest Services 2. Housekeeping & Heart of House - Assist with the guest check-in and check-out process using the hotel’s Property Management System (PMS). - Provide a warm welcome to guests, managing inquiries and providing information about hotel facilities and local attractions. - Handle guest requests and complaints with empathy, ensuring a swift and professional resolution. - Support the Concierge and Guest Relations teams in creating personalized experiences for VIP guests and IHG One Rewards members. - Gain insight into the daily operations of the Housekeeping department, including room inspections and quality control. - Coordinate with the maintenance team to ensure all guest rooms meet IHG’s high standards of cleanliness and functionality. - Assist with inventory management and the distribution of line...