Patient Access Liaison

Job description

Description JOB SUMMARY: The primary role of the Patient Access Liaison is to answer incoming calls in a timely manner while meeting high-quality customer service standards and ensure callers/patients desiring to schedule appointments at the Medical Center Clinic receive prompt, personalized, and courteous assistance with navigating and scheduling with the various specialties of the clinic. This role must ensure the needs of the caller and patient are understood and that appointments are scheduled at designated times which are appropriate per scheduling guidelines and convenient for the patient. Knowledge of the outpatient physician practice operations of the Medical Center Clinic as well as various health insurance plans is a must to ensure the needs of the patient are served during the appointment scheduling process. Close contact and cooperation with individuals and departments is required to navigate the various multi-specialty schedules of the Medical Center Clinic. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Answer incoming calls and return voice mails timely and according to established guidelines for extraordinary customer service. - Establish a rapport with callers, patients,...