Team Leader - Fully Coordinated

Job description

Help Us Shape the Future of Aged Care Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers. We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements - it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued. Role Overview: The Team Leader plays a key role in balancing client care delivery with team leadership. This position ensures clients receive high-quality, consistent support while empowering Care Coordinators to perform at their best. By providing guidance, monitoring performance, and addressing challenges, the Team Leader contributes to operational efficiency, continuous improvement, and a strong, collaborative team environment. What You’ll Do: Personal Caseload Management (up to 75 clients) - Manage a personal portfolio of up to 75 clients - Conduct regular client check-in calls to maintain strong relationships and identify evolving needs - Complete new client introductions and onboarding processes - Triage and respond to inbox e...