Collections Specialist

Job description

We are seeking a highly motivated Collections Specialist to take ownership of a designated Accounts Receivable portfolio of Mid-Market and Enterprise B2B clients. In a subscription-based business, timely collections directly impact growth, retention, and operational stability. The role requires a results-driven mindset to analyze and proactively follow-up on outstanding accounts receivable balances. Responsibilities include resolving customer billing inquiries, partnering cross-functionally to clear disputes, and supporting cash application efforts. Success in this position depends on strong communication, accountability, and the ability to drive issues through to resolution. You'll Get To: - Analyze AR Aging reports and Collections portal to prioritize collection efforts - Research to identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups - Execute consistent outreach (e.g. calls, emails) in a professional manner while keeping and improving customer relations - Identify high-risk accounts that need to be discussed with management - Collect and process customer payments accurately in accordance with payment due da...