Sr Operations Manager - Commercial Messaging

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: T-Mobile is a leader in commercial messaging innovation, delivering scalable, customer-first communication experiences. We are seeking a Senior Product Operations Manager to drive operational excellence across our messaging products and platforms. In this role, you will lead the performance, reliability, and operational health of messaging and compliance services. You’ll work closely with aggregator partners and cross-functional teams, including product, engineering, and support—to resolve issues, improve platform capabilities, and ensure a high-quality experience for customers and partners. This position goes beyond traditional product support. You will play a key role in shaping how messaging products evolve by leading cross-func...