Casino Host

Job description

Odawa Casino Resort Job Posting: Job Title: Casino Host: Reports To: Player Development Manager: Department: Player Development: Minimum Pay Rate: $19.00 per hour Job Code: CSHOST: Pay Grade: SLOTS5: Date Written: 07/05/2012: Last Update: 03/13/2024: Job Summary: Meet players and develop loyalty by building relationships with targeted guests. Primary Duties & Responsibilities: System Access: Konami, Oracle, Agilysys VisualOne, and Forms Database - Maintain knowledge of all events by reviewing all available information in order to provide guests with accurate information, answer questions , handle special requests, and assist the guests ensuring complete satisfaction. - Provide guest service for the VIP segment of players to promote the casino, customer loyalty, repeat visits and an increase in revenue. - Recognize and greet frequent guests. - Conducts oneself in a positive and professional manner, acting as a role model for all Team Members. - Make appropriate decisions about service recovery based on a customer’s play, comp availability and customer profitability. - Provide consistent, prompt and courteous guest service at all times under any conditions. - Ensure that the strictes...