Retention Commercial Lead

Job description

Policy Expert – Retention Commercial Lead 🚀 Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨ What you’ll be doing: We are looking for a highly commercial, analytically strong Retention Commercial Manager to take full ownership of our retention strategy and deliver a step change in performance. This role is ideal for an individual who thrives on autonomy, is comfortable setting their own agenda, and is motivated by creating tangible commercial impact. You will define the roadmap, lead data-driven decision making, and work cross-functionally to improve customer retention, lifetime value, and overall customer experience across our UK insurance portfolio. Own the Retention Strategy & Roadmap Deliver Data-Driven Insight & Perform...