Technical Commercial Product Specialist

Job description

Description The Technical Commercial Product Specialist (TSSIII) is a senior-level technical authority within the commercial organization who operates with a high degree of autonomy and provides leadership, mentorship, and expert guidance across complex commercial projects. This role ensures strong alignment between customer requirements, Schluter product capabilities, and internal technical, sales, and product processes. The TSSIII supports commercial and architectural projects from design and specification through implementation, serving as a trusted technical resource for architects, contractors, installers, sales teams, and internal partners. Core aspects of the role include technical coordination, specification support, CAD/Revit documentation management, warranty and risk assessment support, process optimization, and customer experience enhancement. - Assist in managing and improving the process for project-specific warranty requests from the sales department in collaboration with the Schluter Technical department, balancing customer expectations with company liability. - Respond to product specification requests quickly and accurately. - Develop and maintain specified Techni...