Business Analyst - Microsoft 365 & IP Telephony

Job description

About the Role We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in safety‑critical power plant environments . This work contributes directly to SaskPower’s mission of reliable and affordable power and aligns with our values of safety, openness, collaboration, and accountability . What you’ll do (Key Responsibilities): - Lead M365 lifecycle & configuration across key apps; establish and maintain governance policies and standards. - Design and recommend Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide. - Develop Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders. - Support user adoption and business operations in a hybrid IP telephony environment (e.g., SmartTAP recording, Cisco Jabber , Cisco Contact Centre , room devices from Cisco, Lenovo, Logitech ). - Provide business support and analysis for IP...