Tour Guide Lead

Job description

Requisition ID: 38247 Crafted Highlights: In the role of Tour Guide Lead , working in Chippewa Falls, WI , you will support the daily operations of the Leinie Lodge by providing on‑shift leadership across retail, tours, tastings, and guest experience functions. This role oversees associates throughout the Lodge, ensuring consistent service delivery, brand‑accurate storytelling, and smooth operational flow. The Tour Guide Lead is responsible for maintaining merchandising standards, coordinating direct‑to‑consumer and event logistics, and ensuring operational readiness through inventory oversight, operational supply coordination, and compliance practices. Through coaching, communication, and continuous improvement, this role helps create memorable guest experiences and supports the execution of Lodge goals. This position reports to the Tour & Hospitality Supervisor – Chippewa Falls and works closely with the Leinie Lodge Leadership team. What You’ll Be Brewing: - Provide on‑shift leadership and support across retail, tours, tastings, and guest experience operations - Execute opening and closing procedures, including secure cash handling in accordance with Lodge policies - Ensure clea...