Contact Center Manager

Job description

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016! We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ensuring client inquiries are handled quickly, accurately, and with a strong client-first mindset. In this role, you will act as the central intake hub for inbound phone calls, emails, and digital communications, including Dialpad call routing and shared inbox management. You will be responsible for interpreting client needs, triaging requests, and ensuring each inquiry is routed efficiently Responsibilities: Call Triage, Routing & Intake Management - Serve as the primary point of contact for inbound client communications across phone, email, and voicemail ch...