Senior Solution Architect

Job description

As a Senior Solution Architect , you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers. Duties and Responsibilities: - Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements - Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation - Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing - Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process - Gain a deep level of product knowledge and partner closely with product and engineering teams to i...