Customer Service Officer - Residential

Job description

About Veolia Create positive change. Be a champion of Ecological Transformation. Join Veolia, a global leader in environmental solutions operating across 40+ countries with 220,000 employees worldwide, including 6,500 staff across Australia and New Zealand. Together, we deliver innovative Water, Waste, Energy and Industrial Services to protect the environment and build a sustainable future. The Opportunity: Join our close-knit team at Veolia's Chullora call centre, where you'll be the first point of contact for residents and councils across Ryde, Canada Bay, Parramatta, GRC, and Infrastructure contracts. This is a permanent full-time role with flexible start times, no weekend or public holiday work, and a genuinely supportive team environment. What's on offer: Permanent full-time role with flexible staggered hours No weekend or public holiday work Conveniently located in Chullora: What you'll be responsible for: Handling 40–50 inbound calls per day covering missed services, damaged bins, and bulk clean-up bookings De-escalating customer complaints and resolving issues with professionalism and empathy Logging and updating customer interactions accurately in the CRM Liaising with cou...