Account Retention Specialists - Collections & Customer Solutions

Job description

Description 4x Best Places to Work in PA (2022–2025) Looking for more than just a job? At Majik, you’ll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. Who We Are: We Serve Others: We Do What It Takes: We Own It: We’re passionate about helping employees grow and delivering great customer experiences! Pay + Perks: - $16–$18/hour + Monthly Profit-Sharing Bonus (performance-based) - 3 Weeks PTO + Paid Holidays - 401(k) with Company Match (up to 6%) - Low-cost Medical, Dental, Vision - Employee Discounts + Loyalty Rewards - Career Advancement Opportunities (we promote from within) - Weekly Pay - Bilingual candidates may earn additional pay What You’ll Do: - Own customer accounts and work proactively to keep them current - Analyze account activity and determine appropriate solutions - Communicate with customers, references, and landlords - Collect and process payments accurately (in-store and field) - Maintain accurate documentation and account records - Manage field visits professionally and efficiently - Resolve customer concerns while protecting company standards - Meet and exceed performance goals related to collect...