Customer Care Specialist Temp

Job description

JOB SUMMARY: The Customer Care Coordinator (TEMPORARY HIRE) is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our company. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to effectively support customers across various channels, such as email, phone, and live chat. Customer Care Specialist II will also work closely with internal teams to resolve complex issues and enhance customer satisfaction. This position is on site located at our Doble location in Accident, Maryland and will report to our Service Department Manager. ESSENTIAL JOB FUNCTIONS: Customer Support: - Initial point of contact to respond to customer inquiries promptly via phone, email, live chat, or other communication channels. - Support RMA product return authorization numbers (RMA’s) to customers and clients - Address a wide variety of customer issues, including product inquiries, order status, returns, troubleshooting, and account management. - Resolve customer complaints or issues in a professional, efficient, and empathetic manner, aiming for first-contact resolutio...