Customer Success Manager - Spanish speaking
Talon.One · Berlin, DE
ABOUT THE TEAM: You'll be joining our 10-person Customer Success EMEA team in Germany which is an integral part of our 20-person international Customer Succe...
Job description
ABOUT THE TEAM: You'll be joining our 10-person Customer Success EMEA team in Germany which is an integral part of our 20-person international Customer Success team. We foster a collaborative environment and alignment with various internal stakeholders in Technical Account Management, Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole. ABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. This is a full-time role based in Berlin, Germany. ONCE YOU ARE HERE YOU WILL: - Build relationships with customers to understand their goals and pains, drive adoption, and transl...