PL - Aftersales Customer Experience and Training Administration Specialist

Job description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. Key responsibilities: Customer Experience Management Analyzing NPS survey results, customer complaints and compliments (Facebook, Google Review, Infoline) Designing and optimizing the customer journey in the service area. Developing and implementing measures to improve the quality of after-sales service Preparing reports and recommendations for management and the dealer network. I mplementing CX procedures in the dealer network. Creating training materials and process instructions Coopera...