IT & Operations Coordinator
ENCON Heating & A/C · Stratford, Connecticut, US
Description Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and...
Job description
Description Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you. What You’ll Do…: - 50% AI Tools and Automation - 30% System Administration - 20% Reporting and Documentation Build AI-Powered Micro Tools: - Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff - Translate operational pain points into working prototypes — not decks, actual tools - Identify automation opportunities by spending time with each team - Document tools so non-technical staff can use and maintain them Own Systems & Administration: - System Reconciliation — identify mismatches and maintain data accuracy - Manage ServiceTitan users: onboarding, roles, permissions, and settings - Administer company cell phones — setup, assignments, and troubleshooting - Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escala...