General Manager - Burrow

Job description

Burrow, part of the Havenly Brands family, is setting a new standard in furniture with clever design for every corner of your home. Founded on the belief that normal was never good enough, Burrow rethought everything—how furniture is built, how it ships, and how it fits into your life. From modular sofas and sectionals to smart storage and outdoor collections, every Burrow piece is designed to work harder and make life easier—with fast delivery, seamless assembly, performance fabrics, and thoughtful features like hidden chargers built right in. As General Manager of our Boston Studio, you’ll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers. What You’ll Do: Lead a Showroom That Wows: - Deliver exceptional, high-touch service across all channels—in-showroom, online, virtual consultations, email, phone, and chat. - Ensure every client receives a warm, tailored experience from first interaction to final purchase. Drive Sales & Showroom Performance: Build, Develop & Inspire a High-Performing Team - Own the showroom’s sales targets and KPIs, buildi...