Customer Success Manager

Job description

Compensation package: £40,000 basic (£50,000 OTE) Office location: Old Trafford, Manchester, M16 0PQ Working hours: You will work a 4-day week (rotating Monday - Friday 4pm - 1am) Reports to: Client Services Manager: We are seeking a dynamic and results-orientated Customer Success Manager to join our team covering the West Coast of the North American market. As a Customer Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll hav...