Director, Customer Success - EMEA

Job description

Job Description: A Director of Customer Success will own developing and executing the overall customer success strategy and renewal ARR across thousands of customers. They will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. They will be responsible for guiding and coaching Customer Success Representatives on adoption strategies, executing renewals, and resolving customer critical issues. This role also works with peer sales directors, global CSM directors, and VPs to drive renewals and expansion opportunities to achieve best-in-class renewal and upsell rates. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. You believe in continuous improvement and request frequent feedback from others. What you’ll do: Empower and encourage your teams to drive t...