Strategic Customer Success Team Manager

Job description

Description Reports to: Regional Vice President, Customer Success (EMEA & APJ) The Opportunity: We are looking for a high-impact leader to spearhead our Strategic & Global Accounts team in EMEA. This isn't a traditional "retention management" role; it is an EMEA leadership role that will help us transform the way we go Upmarket as a company. You will lead a team of Senior/Principal CSMs managing our most complex, high-ARR global accounts. Your mission is to move beyond "software adoption" and turn monday.com into a mission-critical, AI-first engine for the world’s largest enterprises by bridging the gap between our product’s evolving capabilities and the measurable business outcomes our executive buyers demand. About The Role: Key Responsibilities: 1. AI-First Transformation & Strategic Value ● The "Transformational Consultant" Shift: Enable your team in the shift from traditional SAAS CS to becoming "Transformational AI builders" within the Ent sphere. You will lead the effort to translate monday’s AI-first pitch into tangible workflows and business outcomes at scale for our largest accounts. ● Executive Value Narratives: Personally partner and lead value narratives for C-suite an...