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Front Office Coordinator

Tennessee Orthopaedic Alliance, East TN · Alcoa, Tennessee, US

Description General Summary: A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a...

Job description

Description General Summary: A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office. Schedule: -Wednesday: 8:00am-3:30pm *Off until the following Wednesday - Wednesday: 3:30pm-8:00pm - Thursday: 8:00am-8:00pm - Friday: 8:00am-8:00pm - Saturday: 11:00am-3:00pm - Monday: 8:00am-8:00pm - Tuesday: 8:00am-8:00pm Essential Job Responsibilities: - Looks patients in the eye and welcomes patient with excellent customer service. - Checking in and/or checking out patients for physician appointments. - Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit. - Entering patient demographic information in the practice management system. - Verifies and distributes patient history. - Scans/sorts all forms related to front office processes. - Manages and coordinates all internal referrals. - Scheduling return appointments for patients. - Collection of copayments, patient balances and form fees. - Distributes requested documents to patients. - Completes/balances end of day batch processes. - Maintains and communicates patient wait times. Requirements:...