Senior Product Support Engineer

Job description

Are you excited about working with cutting-edge technologies? Would you like to work with our Zero Trust portfolio? Join our Global Escalation Team: As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access and Security Group. We're looking for excellent technical staff to create and support core technology to deliver a secure, accelerated experience to enterprise customers. Partner with the best: In this role, you will provide escalation support for security products including our Zero Trust Security platform. You'll focus on cutting-edge services, ensuring application and network performance, reliability, and security for users connecting through Akamai's Zero Trust platform. As a Senior Product Support Engineer, you will be responsible for: - Providing Escalation Support to resolve issues that were unable to bring to resolution by lower support tiers. - Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes. - Representing the organization as an SME/Technical Lead in internal and external correspondence - Managing partners i...