Account Representative

Job description

- West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no weekends - Supportive training and career progression + gain a Cert III in Financial Services About your new role: As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances to get them back on track. Our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services. What your new job involves: - Manage outstanding accounts with clients from Australia’s largest institutions - Making and receiving high volume outbound/inbound calls - Investigations to locate and establish contact with our customers - Build and establish relationships with customers with rapport and trust - Creating positive outcomes by negotiating repayment solutions - Problem solving and objection handling What we can offer you!: - Flexible hybrid work opportunities considered in as ear...