Transfer Agency Oversight Manager

Job description

As the Manager of North America Transfer Agency Oversight, you will lead a high-performing team responsible for operational support and oversight of our fund services. You will play a pivotal role in ensuring regulatory compliance, driving process improvements, and delivering best-in-class service to our clients. This is an exciting opportunity to make a meaningful impact, collaborate with industry leaders, and advance your career in a dynamic, global organization. Key Responsibilities: - Lead, develop, and motivate the Transfer Agency Oversight team, including recruitment, performance management, and career development. Foster a culture of accountability, continuous improvement, and risk awareness. Provide back-up support to team members as needed. - Build and maintain strong relationships with internal and external stakeholders, including acting as the primary point of contact for client escalations. - Ensure effective communication and client satisfaction through regular meetings, forums, and status reporting. Analyze, monitor, and report on data to support business needs and decision-making. - Oversee fund setups, regulatory statement and tax form mailings, and support for elec...