Emergency Department Service Experience Coordinator TEMPORARY - Ephrata Community Hosptial

Job description

Temporary Position Full time (40 hours weekly): 11:00a-7:00p General Summary: Creates a welcoming, patient-centered environment by serving as a primary point of contact for patients, families, and visitors. Provides premier customer service by warmly welcoming guests, keeping patients and families informed, facilitating personalized care and assisting with wayfinding in alignment with WellSpan Health System policies. Serves as a dedicated liaison between patients, families, and the clinical team, enhancing human experience through real-time communication, comfort measures, and effective service recovery. Fosters a patient-centered environment by ensuring individuals feel informed, supported, and valued while exemplifying the WellSpan Way. Supports the clinical team by facilitating communication, providing comfort measures, and ensuring smooth information flow throughout the Emergency Department. Duties and Responsibilities: Essential Functions: - Guest Reception and Support: • Proactively approaches and warmly greets all guests to create an inclusive, welcoming first impression. • Assesses guest needs and provides appropriate information, directions, transporting, or escorting acco...