Scheduling Specialist
Onsite Safety · Oviedo, Florida, US
Description The Scheduling Specialist’s primary objective is to manage the logistical lifecycle of customer service requests, acting as the bridge between th...
Job description
Description The Scheduling Specialist’s primary objective is to manage the logistical lifecycle of customer service requests, acting as the bridge between the customer and internal operations. This role serves as the central liaison for incoming inquiries, responsible for the intake, assessment, and documentation of requests via phone, text, and email. The Scheduling Specialist works closely with Dispatch to ensure precise scheduling of services. Reports data, scheduling details, and operational issues to the Scheduling Coordinator to support field coordination. The Scheduling Specialist upholds the company’s mission and core values by ensuring that every customer request is handled with urgency, accuracy, and clear communication. Requirements: Essential Job Functions: - Manage Scheduling Requests: Receive, review, and process all incoming scheduling requests via phone, text, online portal, or email with a focus on service excellence and efficiency. - Request Triage: Assessing the urgency of incoming requests to prioritize day-of and same-day needs. - Appointment Confirmation: Proactively contacting customers to verify scheduled dates (call-outs) and next-day jobs (confirmations)....