Referral Liaison

Job description

Under policy direction from the Liaison Manager and with support of Hospital Director, the Referral Liaison is responsible to assist with executing daily tasks and communications with referral clients for the specialty services within the hospital. The Referral Liaison is to provide and maintain excellent client and pDVM (Primary Veterinarian) service at all times. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Referral Liaison Duties and Responsibilities: 1. Client Relations 2. pDVM (Primary Veterinarian) Relations 3. Telephones 4. Record Keeping Client Relations: pDVM (Primary Veterinarian) Relations - Expertly practices the principles of the VCA Mission Statement, VCA standards of quality medical care and Client Experience Service concepts in daily job duties. Demonstrate excellent relations with clients/pets: - Assist with pDVM/client communication re: the referra...