Front Desk Supervisor

Job description

Description Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property. Key Responsibilities: Front Desk Operations: - Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications. - Ensure the team follows all service protocols and hospitality standards. - Monitor and manage room blocking, special requests, early arrivals, and VIP needs. - Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks. - Assist with billing questions, corrections, and resolution of guest issues. - Maintain a welcoming, organized, and efficient lobby and front desk environment. Team Leadership & Training: - Assist in hiring, onboarding, supervising, and training Front Desk Specialists. - Help create staffing schedules based on business needs. - Conduct coaching conversations, performance feedback, and disciplinary actions as nee...