Customer Success Manager, Mid-Market Accounts - Remote US

Job description

The Opportunity As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map. Responsibilities: - Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth - Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate - Develop and implement strategies to increase customer investment in Seamless.AI products and services - Work closely with customer success and sales teams to identify opportunities for account expansion - Conduct regular account reviews to...