Energy Assistance Services Regional Manager

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The EAS Regional Manager reports to the EAS Director and is responsible for ensuring customer service to clients while coordinating the daily functions of regional operations and providing team leadership. This includes supervision and oversight of case work staff members. This position plays a key role in ensuring contract compliance while maintaining a high standard of service delivery. Qualifications: Education/Experience: - Oversees and coordinates compassionate services within region; modeling behavior consistent with mission, policies, and code of ethics - Recruits, interviews, and hires staff as approved - Provides training, oversight and leadership to staff - Determines work assignments, priorities, and procedures for staff; ensuring quality and quantity of work - Supports casework goals and program success measures, monitoring and managing case worker performance, relational issues, equitable coverage of service areas, effectiveness of interventions, and outcome achievemen...