User Support Agent

Job description

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. As a User Support Agent at Accurx, you’re the voice of our company to the frontline of healthcare. Over 98% of GP practices use our products, so your work here directly impacts the care received by millions of patients. This is a frontline, high-energy role. You aren't just "answering tickets", you are a problem-solver, a product expert, and a reassuring presence for a busy GP, clinician or healthcare worker. We don't mind if this is your first "tech" job, but we do care that you are a world-class communicator who thrives in a fast-paced environment. Your day to day tasks, should you choose to accept this mission 🤝... High-Volume, High-Empathy Support: You’ll handle a high volume of queries via Intercom. You’ll need to write with clarity, precision, and warmth, ensuring our users can continue their day without a hitch. Creative Problem Solving: When a user hits a snag, you don’t just follow a...