Software Engineer Sr (Production Support)

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr within PNC's Technology organization, you will be based in Dallas, TX or Pittsburgh, PA. Role Summary: The Application Support Lead is a customer focused L2/L3 support role responsible for ensuring the availability, stability, and performance of PNC’s critical applications. This role partners with business stakeholders, development teams, infrastructure teams, and vendors to resolve incidents, drive process improvements, and deliver reliable production support. Customer satisfaction and operational excellence are top priorities. Key Responsibilities: Production Support & Incident Management: - Provide L2/L3 production support for business critical applications in a fast paced environment. - Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data in...